Returns & Replacements

At Rook Coffee, we strive for perfection in every roast, but if your order arrives damaged or incorrect, please reach out to us within 14 days of delivery. Due to the perishable nature of our fresh-roasted beans and cold brew, we cannot accept returns on food items but are happy to provide replacements or store credit.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and a brief description of the issue.

• 2.
  Provide Documentation

  Attach a photo of the damaged product or the incorrect shipping label to help us expedite your request.

• 3.
  Review Process

  Our team will review your claim within 48 hours to determine eligibility for a replacement or credit.

• 4.
  Resolution

  Once approved, we will ship a fresh replacement at no cost to you or issue a credit to your original payment method.